If you are not satisfied with your order for any reason, we are happy to accept returns for free within 60 days*
To return your item simply download and print off the returns label. Please allow 7-10 working days for the refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@lunaroceans.com.
*If we feel that the returns process is being abused for unfair use (e.g multiple/large purchases with return) we have the right not to offer a full refund.
